Frequently Asked Questions

Our Brand & Product Origin

Suzuran Baby products are proudly made in Shanghai. Our products are certified with OEKO-TEX®, ISO 9001 and ISO 13485 as proof of our commitments and dedication to excellent product quality, safe and free from harmful substances.

Suzuran Baby is thoughtfully designed in Japan.

Delivery & Shipping

We ship to Singapore, Brunei, Thailand, Indonesia, Philippines, Australia, United Kingdom and United States of America (except Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam).

If you wish to ship to countries other than stated as above, please email the item(s) and quantity you wish to order to for us to advise you on the shipping charges and delivery timeframe.

We do NOT ship to China, Taiwan, Japan, Hong Kong and Macau. Please visit our Malaysia official site if you'd like to ship to Malaysia.

Unfortunately, we are unable to deliver to Post Office (PO) box addresses. Our couriers can only accept deliveries to standard addresses.

Our retail prices and shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. Customer is responsible to pay any incurred tax and import duties imposed by local custom. Read more info here.

We require 2 – 3 business days to process and fulfil your order. You may refer to the estimated delivery time frames for your destination here.

Product Information

Yes, it is safe to useWet Cleaning Cottonto clean your baby’s mouth from 0-month onwards. Wet Cleaning Cotton is made from 100% Japan Medical Use Standard Absorbent Cotton and contains 100% purified water with no added additives or chemicals.

Yes, you can. However we advise parents to take extra precautions and be very gentle when cleaning your baby’s mouth with handkerchief to prevent bleeding.

Alternatively, we highly recommend parents to use Wet Cleaning Cotton as the much gentler option to clean your baby’s gums, tongue, and oral cavities. It is made from 100% Japan Medical Use Standard Absorbent Cotton, contains 100% purified water, and is sterilized to ensure it is gentle and safe for your baby.

We do not recommend it. We highly recommend parents to useWet Cleaning Cottonto clean your baby’s gum, tongue and oral cavities. Wet Cleaning Cotton is made from 100% Japan Medical Use Standard Absorbent Cotton, contains 100% purified water, and is sterilized to ensure it is gentle and safe for your baby.

Yes, absolutely. You can wet theAntibacterial Cut Cottonwith lukewarm water to clean your baby’s face. Our Antibacterial Cut Cotton is thick, soft and non-allergenic. It is ideal for baby with sensitive skin or allergies.

We do not recommend it as soaking Antibacterial Cut Cotton in the water for too long will risk losing its structure and causing it to disintegrate in water.

We recommend parents to use our Gauze Handkerchief to clean and wipe your baby during bath time. It is ultra-lightweight and highly absorbent, hence making it ideal to use as a washcloth and clean hard-to-reach areas such as the baby’s neck.

All Suzuran Baby products are sterilized with high steam pressure, hygienically packaged and completely sealed to maintain sterile nature of the products. Therefore, you are unable to choose the colours of the handkerchief.

Definitely! Our Gauze Short / Long Undershirt fits newborn up to 9 months old depending on baby’s size. Check out the length of Gauze Short Undershirt and Gauze Long Undershirt before purchasing.

Our Junior Face Masks are suitable for child 2 years old and above.

Please note that children below 2 years old should NOT wear a mask as:
- They have smaller airways, so breathing through a mask is harder for them.
- If it's hard for them to breathe and they can't tell anyone or take the mask off by themselves, they could suffocate.

It is not necessary as the fabric has been sterilized with high steam pressure prior to packaging. Therefore, it is safe to use straight from the pack.

If you prefer an even softer touch and feel, you may choose to wash the new cotton gauze fabric first as it will help soften the fabric. The fabric gets softer after each wash.

It is easy and simple to care for our cotton gauze fabric. You can choose to hand wash or machine wash with gentle cycle or low spin with baby / mid detergent. Lastly, hang dry under the sun.

Currently, we do not offer baby booties. You can check out our Baby Daily Wear series here.

Currently, we do not offer nappy cloth or swaddle blanket. Stay tuned to our latest additions by subscribing to our newsletter.

Yes, you can include a personalised message by purchasing a gift card on our website. Include your personalised message under order note upon checkout and we will handwrite the gift card for you. Buy gift card here.